Before any goods can be returned, please call, email or visit the store for a return authorization number. Please ensure to state the reason for return. Our policy lasts 30 days. After 30 days from receipt date, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging; shipping fees are non-refundable.
They include but are not limited to, sale or clearance items, special order, non stock products, gift cards, downloadable software products, some health and personal care items such as bug spray, sunscreen lotion, hand sanitizer, first aid kits and first aid products. If unsure that the product you purchasing falls into this category please contact a KBM Outdoors sales rep to confirm.
Proof of Purchase
We require a copy of the original receipt in order to process a return. Any funds provided will be processed using the same method of payment as the original purchase.
Over the Counter Returns and Exchanges
Please note that some manufacturers whose products we carry require us to return the product to them for evaluation prior to giving us the authorization to provide a credit or warranty replacement. For those items that need to be send to manufacturer’s for evaluation, we do not accept any responsibilities as far as replacements is concerned and the return will be only honored to the customer once the manufacturer accepts the return. Immediate over the counter returns and exchanges under warranty are therefore not always available.
Restocking Fee (On returnable items)
A full refund will be provided when you return (within 30 day return period):
• Defective items (no fault of customer)
• Unopened items returned in the original condition as shipped
• Wrong item shipped, or item does not match what was shown on the KBM Outdoors website
A 15% restocking fee will be incurred when you return:
• Non-defective items returned opened and within the items return policy period
This privacy notice discloses the privacy practices for www.kbmoutdoors.ca. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
TERMS of Service
Last Updated September 28, 2018
By accessing our website, www.kbmoutdoors.ca, property of KBM Forestry Consultants Inc., O/A KBM Outdoors and herein referred to as KBM Outdoors. You, the user, agree to the terms and conditions we set out here. These terms and conditions may change any time at our discretion, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.
Use of and orders placed on this website are governed by the laws and the courts of the province of Ontario, and by the applicable laws of Canada. The user is also responsible for complying with these laws. These laws will also apply to the International Sale of Goods.
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation and change without warning. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.
We will use commercially reasonable efforts to deliver items as quickly as possible, and within any timelines requested. However, we are not responsible for delivery delays beyond our control. All items are delivered by a third party, and delivery is governed by their shipping terms of service. We reserve the right not to ship to certain addresses.
All text and graphic content on this site, its organization and presentation, and our organization and domain name are property of KBM Outdoors and herein referred to as KBM Outdoors and are therefore copyrighted by us. The materials on this site may not be copied, reproduced, posted, or republished in any way. The republication or use of these materials on any other website without prior written consent from us is prohibited, and all rights are reserved.
Images of people used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights of those persons.
USING LINKED CONTENT
This site provides links to other websites. All those sites are independent from KBM Outdoors, and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.
This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website's content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be delayed and or cancelled.
We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.
KBM Outdoors and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.
This agreement between KBM Outdoors and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.